Use this tool to help find the cause of the issue you're having and how it can be resolved.
Product/part search
You can browse all available parts for a specific product by finding the product you own, use the navigation below or if you know the name (or model number) search for it below.
Product Categories
Help With Your Intex Product
Misplaced your manual? No worries we’ve got you covered. Take a look to see what you need. If you can’t find what you’re looking for, please email us at intex@johnadams.co.uk
Product Categories
Your product may need returning to us
Complete the form using the link provided where you can enter all the fault information along with your warranty information and a member of the Intex customer service team will review your issue and get in touch.
Base or sensor may need to reset
Switch your spa off and unplug it from the mains and leave for 24 hours to allow the base/sensor to reset. Once the 24 hours is complete please restart the base and set for heating.