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Warranty Replacements Policy

Replace component under warranty

If you require a replacement for a faulty component please complete the Warranty Form – this must be supported with a copy of your proof of purchase.

Replacements CANNOT be provided without a fully completed Warranty Form and Proof of Purchase.

Before completing the form, please check the list below to see if your product is still within the warranty period:

2 years limited warranty from date of purchase for main parts of the following items:

  • Krystal Clear Ozone and Saltwater System
  • Krystal Clear™ Saltwater Systems
  • Krystal Clear™ Cartridge Filter Pump & Saltwater System
  • Krystal Clear™ Sand Filter Pump & Saltwater Systems
  • Krystal Clear™ 2,500 g/h Filter Pump
  • Krystal Clear™ Sand Filter Pumps 10”, 12”, 14” & 16”
  • Transom Mount Trolling Motor

1 Year limited warranty from date of purchase for main parts of the following items:

  • PureSpa
  • Krystal Clear™ Cartridge Filter Pumps
  • Pool Heater
  • Deluxe/5-in-1 LED Lights, Lawn Brite Solar LED Landscape Light
  • LED Pool-Wall Light
  • LED PureSpa Light
  • LED Floating Pool Light
  • Multi-Colour LED Pool Sprayer
  • Rechargeable handheld vacuum
  • PremAire Airbed – 64902, 64904, 64906, 64926, 64770 & 64936
  • Saltwater Systems – Titanium electrodes/Electrolytic cells/ECO electrodes and ozone generator assembly (component/part)

180 Days limited warranty from date of purchase for: 

  • Hoses
  • Plunger Valves
  • Fittings included with pumps, heater, sand filters, saltwater systems and saltwater system combo devices

90 Days from date of purchase for:

  • AGP Liners
  • AGP Frame
  • AGP Accessories (auto pool cleaner, pool maintenance kit, deluxe pool maintenance kit, surface skimmer, debris/deluxe pool covers, solar mat, solar cover reel, pool canopy)
  • Spa accessories (cut holder, towel rack & headrest)
  • Challenger 1, 2 & 3
  • Challenger K1 & K2
  • Explorer K2
  • Seahawk 1, 2, 3 & 4
  • Excursion 3, 4 & 5
  • Seahawk II
  • Mariner 3 & 4
  • Explorer Pro 300
  • High-Rise/Raised Airbeds with built-in electric pump only
  • Dura-Beam Standard Series Airbeds (Pillow Rest Mid-Rise – 64116 & 64118, Pillow Rest Raised – 64122 & 64124, Deluxe Pillow Rest Raised – 64132 & 64136, Essential Rest – 64140)
  • Dura-Beam Plus Series Airbeds (Comfort-Plush – 67766, 67768, 67770, 64412, 64414 & 64418, Ultra Plush – 64456 & 64458)
  • Dura-Beam Deluxe Series Airbeds(Prime Comfort Elevated – 64444 & 64446, Supreme Air-Flow – 64462 & 64464, Ultra Plush Headboard – 64448)

3 years limited warranty from date of purchase for Intex items purchased from Aldi.

Excluded from any warranty: 

  • AGP Accessories: Filter cartridges, Ground cloths, Solar covers and 3-way/copper test strips
  • Explorer Boat (except pro 300)
  • Airbeds without the built in electric pump and inflatable furniture

 

If you have been asked to return any items to John Adams, unfortunately we cannot accept responsibility for lost or misdirected returns and recommend for your own protection that you obtain proof of postage. It is the customer’s responsibility to return and pay for the costs of returning the item.

John Adams Leisure Ltd reserves the right to request that consumers return faulty components/ products for inspection.

Customers do not have a legal right for a replacement if they have accidentally damaged the item, misused the item and caused the fault; tried to repair the item or had someone else repair the item, knew the item was faulty before they purchased it or decide that they no longer want the item.

Please note that if you would like a refund, you’ll need to return the item to the store / seller that you bought it from. INTEX are not able to process any refunds.

This policy does not affect your statutory rights.