Delivery:
Please allow 7-10 working days for delivery within mainland UK via DPD or Royal Mail for smaller items.
Please allow 10-14 working days for delivery outside of mainland UK from 13th January 2025.
Returns:
For any spare or replacement parts bought directly from the Intex Wetset website:
In accordance with the Distance Selling Regulations, you can cancel your order up to 7 days after you have received it. Please contact our Customer Services team by e-mail on intex@johnadams.co.uk in order to obtain a Returns Reference number and Returns Form. Complete the form and send it together with the item to be returned to:
John Adams Leisure Ltd, Hercules House, Pierson Road, Enterprise Campus, Alconbury Weald, Huntingdon, PE28 4YA
Please note we cannot accept returns without a returns reference number.
Changed your mind? As long as the item is unused and still in its original condition and packaging, you can return the item at your own cost within 30 days and we will happily refund the purchase price.
All returned items should be sent in their original condition and packaging. If an item is returned to us damaged or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
We do not accept returns for unwanted items after the 30 days. If you do try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
When returning items back to us we recommend using a trackable shipping method and keeping hold of your proof of postage in case we need to look at it later on.