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Customer Service

The Intex Warranty Replacements Policy

If you require a replacement for a faulty component please complete the Warranty Form – this must be supported with a copy of your proof of purchase.

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Airbed Warranty Claims

If you have a fault with your INTEX airbed, we may be able to replace it for you free of charge, if you have a valid warranty.

First we’ll need to check your proof of purchase, then we’ll let you know what to do next. Please complete the warranty form and we’ll get back to you within 48 hours.

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Help With Your Intex Product

Misplaced your manual? No worries we’ve got you covered.  Take a look below to see what you need. If you can’t find what you’re looking for, please email us at

instruction manuals
Common issues & FAQs
Please be aware that we have a limited workforce in the office and our phone lines are closed, email us your queries at Most issues can be resolved by consulting your instruction manual or by using our FAQs.
For replacement parts you can also visit our Buy Spare Parts section.