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The Intex Warranty Replacements Policy

This section explains the warranty periods for each product type. Use this to check if your item is still within warranty.

Help With Your Intex Product

Misplaced your manual? No worries we’ve got you covered. Take a look below to see what you need. If you can’t find what you’re looking for, please email us at intex@johnadams.co.uk

Warranty Claims

If you require a replacement part for a faulty component please complete the contact form – this must be supported with a copy of your proof of purchase if inside of warranty.

Common issues & FAQs

Please be aware that we have a limited workforce in the office email us your queries at intex@johnadams.co.uk. Most issues can be resolved by consulting your instruction manual or by using our FAQs.
For replacement parts you can also visit our Buy Spare Parts section, which is located at the top of the page.

What does code E90 mean on my bubble spa? What should I do if code E90 appears on my control panel?

How do I know my Intex spa tub is properly inflated?

I turn on the heat but the water does not feel warm coming into the spa.

Why do I find algae in my pool even when I run my filter pump regularly?

Do you recommend using chemicals? If so, what kind?

My pool/spa has a cloudy colour; do I need to change the water or is it treatable?

view all FAQs

Stockists

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